Rights of returns



Return and replacement of goods


1. Return and exchange of goods are carried out in accordance with the provisions of the Civil Code of the Republic of Lithuania.

2. The following conditions must be met when returning the product:

• the returned product must be in the original, clean and tidy packaging;

• the goods must be undamaged by the buyer;

• the product must not have lost its commercial appearance (undamaged label, protective film, etc.) - this clause does not apply when the defective product is returned;

• the returned product must be in the same configuration as it was purchased;

• the return of the goods must be accompanied by a document of its acquisition and a completed request for return.

3. The seller has the right not to accept the goods returned by the buyer if the buyer does not follow the return procedure set out in this article, as well as quality goods returned by non-consumer.

4. The buyer can deliver the returned goods to the seller's stores himself, on working days from 8.00 am to 5.00 pm, or send them using the courier of his choice or used by the seller. The rates applied by the seller for the return of the goods by courier are the same as for the delivery of the specified goods. In case the goods are returned on any other basis within 14d. from the date of purchase, the cost of returning the goods is charged to the buyer. When the wrong product and / or defective product is returned, the seller undertakes to pick up such goods and replace them with similar, suitable goods. In case the seller does not have similar goods / services, he returns the money paid for the goods or services to the buyer.